Refund policy

# Refund Policy

We want every Sixfold piece to feel right. If it doesn't, we'll make it simple to return or exchange.

## Return window

You may return eligible items within 30 days of delivery.

To be eligible, items must be unworn, unwashed, and in original condition, with all tags attached and original packaging included. Items that show signs of wear, washing, alteration, odors, or damage not present at delivery cannot be accepted.

## How to start a return

1. Email info@sixfoldla.com with your order number and the item(s) you'd like to return.
2. We'll reply with return instructions and a prepaid return label.
3. Pack the item securely and ship it within 7 days of receiving your instructions.

Items sent back without first contacting us cannot be accepted.

## Return shipping

Return shipping is the customer's responsibility. If we provide a return label, $8 will be deducted from your refund.

Original shipping charges are non-refundable, except where the return is due to our error or a defective item.

## Exchanges

We offer one free size exchange per order, subject to availability. Email info@sixfoldla.com with your order number and the size you need. We'll ship the new size once your original item is received and inspected.

If the size you need is unavailable, we'll issue a refund instead.

## Final sale items

The following are final sale and cannot be returned or exchanged: items marked final sale, items purchased at 30% off or more, gift cards, and limited releases marked as such.

## Damaged, defective, or incorrect items

Please inspect your order on arrival. If anything is damaged, defective, or not what you ordered, email info@sixfoldla.com within 7 days of delivery with your order number and clear photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you, including return shipping.

## Refunds

Once your return arrives, we'll inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5 business days of inspection. Your bank or card issuer may take an additional 5-10 business days to post the credit.

Refunds cover the item price and applicable sales tax. Original shipping charges are not refunded.

If you haven't seen your refund after that time, contact your bank first, then reach out to us at info@sixfoldla.com.

## Questions

Email info@sixfoldla.com with your order number and we'll help.